Shipping Policy
Delivery Time = Processing Time + Shipping Time
Processing Time
We operate with a processing time of 1–3 business days (Monday through Friday).
Orders placed before 5:00 PM (EST – Eastern Standard Time, United States) will begin processing the same business day.
All products go through a short handling and quality control process before being shipped.
Shipping Time
After processing, the average shipping time is 4–7 business days.
This means you can expect a total delivery time of approximately 5–10 business days from the moment your order is placed.
Please note that delivery times are estimates and not guaranteed.
Delays
During periods of high demand, holidays, or unforeseen circumstances, delivery may take slightly longer than usual.
We do everything possible to process and ship orders as quickly as possible. If delays occur, we appreciate your understanding and will always aim to minimize any inconvenience.
Shipping Carriers
We work with trusted international and domestic shipping partners such as:
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USPS (United States Postal Service)
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UPS (United Parcel Service)
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FedEx
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DHL Express
This ensures secure delivery and real-time tracking information so you can easily follow your package.
Carrier selection may vary depending on destination, availability, and logistics optimization.
Additional Options
To enhance your shopping experience, we offer:
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Free shipping on orders above a specified amount
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Insured shipping options
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Priority processing (when available) for an additional fee
These options provide extra peace of mind and ensure your order is handled with the utmost care.
Tracking
Every order includes tracking. Once your order has been shipped, you will receive tracking details so you can monitor your package from dispatch to delivery.
Customer Service
Our customer support team is always available to assist you with questions or concerns.
We are committed to providing the best possible service and ensuring your experience with House of Aurel is smooth and reliable.
For any shipping-related inquiries, please contact: